e_Trends Overview
Trends in Educational Technology
Directions in Corporate Training
Blended Learning Models
About Us
Home | About Us | Services | e-Trends | Resources | Contact
Copyright © 2013 Spectra Interactive Learning. All rights reserved.


It has long been recognized that sharing knowledge and experience among people has the potential to improve the quality of work and the quality of decisions that are made...the discipline of knowledge management has arisen to achieve this potential.

• Knowledge Management is the process of identifying, capturing, and leveraging knowledge within an organization to increase profitability and competitive advantage within the marketplace.
• In essence, knowledge management is getting the right information to the right people, at the right time, in the right package.
• Knowledge Management means managing the environment that optimizes knowledge and fostering a knowledge culture that encourages people to read, think and coordinate knowledge through teams.


The popularity of knowledge management has led to some confusion about the differences between information and knowledge. Much of the current KM focus has been on the acquisition and storage of knowledge resources, although one of the principal values of KM has always been communication between individuals as a way to improve knowledge transfer.

The true potential of KM will only be realized when KM is seamlessly integrated into business processes and applications in a context in which individuals are appropriately networked to facilitate sharing knowledge.

The following is a Ten Step Roadmap to Success. The process is a reiterative one and while steps may be re-shuffled in sequence, each step is critical for successful implementation of knowledge management for performance improvement.

10 Step Roadmap to Suucessful Implementation of Knowledge Management

Determine Knowledge Management Readiness There are 3 main facets of your organization which need to be assessed:
the extent to which your organization is a knowledge creating organization
the knowledge management levers
the available technology for networked knowledge workers
Identify Key Business Drivers A recent study of KM initiatives indicated the following as top 5 drivers:
Innovation (83%)
Flexibility: the ability to change and adapt more rapidly (82%)
Increased responsiveness to customers (83%)
Efficiency: Increased productivity of knowledge workers (83%)
Improved Decision Making (83%)
Create a Vision Characteristics of a Vision
Derived from a learning philosophy
A shared vision Strategic to identified business drivers
Credible, and Practical
Attainable and Sustainable
Easy to Communicate
Identify Key Stakeholders Identify and prioritize current and future needs
Link training and learning initiatives to key business strategies
Ensure consistent design, development and delivery models
Provide funding and services support
Leverage supplier and customer learning requirements
Form a Governance Structure, Delivery and Funding Strategy Develop a holistic perspective that embraces strategic, technological and organizational perspectives.
Identify knowledge champions who clearly understand the role of learning in the transition of data and information to knowledge and ultimately to performance "wisdom".
Implement systematic processes and frameworks for strategic learning matched to business drivers.
Identify Knowledge Requirements Tie learning to business processes
Tie learning to performance competencies
Tie to task performance
Tie to electronic tool sets
Determine a Framework around 3C's Develop a knowledge sharing Culture
Build around core performance Competencies
Provide Contextual framework for work processes
Determine Knowledge Packaging Strategies Identify tacit knowledge capturing strategies
Identify explicit knowledge capturing strategies
Determine instructional design approach to leverage both tacit and explicit knowledge
Provide user access in performance support mode (EPSS)
Evaluate Utilize CMI technology to monitor, track and evaluate use of knowledge management tools and systems.
Communicate Communicate, communicate and communicate some more!