Spectra Interactive Learning

DEVELOPMENTS IN KNOWLEDGE MANAGEMENT

It has long been recognized that sharing knowledge and experience among people has the potential to improve the quality of work and the quality of decisions that are made...the discipline of knowledge management has arisen to achieve this potential.

• Knowledge Management is the process of identifying, capturing, and leveraging knowledge within an organization to increase profitability and competitive advantage within the marketplace.
• In essence, knowledge management is getting the right information to the right people, at the right time, in the right package.
• Knowledge Management means managing the environment that optimizes knowledge and fostering a knowledge culture that encourages people to read, think and coordinate knowledge through teams.

TOP 5 RESOURCES

The popularity of knowledge management has led to some confusion about the differences between information and knowledge. Much of the current KM focus has been on the acquisition and storage of knowledge resources, although one of the principal values of KM has always been communication between individuals as a way to improve knowledge transfer.

The true potential of KM will only be realized when KM is seamlessly integrated into business processes and applications in a context in which individuals are appropriately networked to facilitate sharing knowledge.

The following is a Ten Step Roadmap to Success. The process is a reiterative one and while steps may be re-shuffled in sequence, each step is critical for successful implementation of knowledge management for performance improvement.

10 Step Roadmap to Suucessful Implementation of Knowledge Management

Determine Knowledge Management Readiness	There are 3 main facets of your organization which need to be assessed: the extent to which your organization is a knowledge creating organization the knowledge management levers the available technology for networked knowledge workers
Identify Key Business Drivers	A recent study of KM initiatives indicated the following as top 5 drivers: Innovation (83%) Flexibility: the ability to change and adapt more rapidly (82%) Increased responsiveness to customers (83%) Efficiency: Increased productivity of knowledge workers (83%) Improved Decision Making (83%)
Create a Vision	Characteristics of a Vision Derived from a learning philosophy A shared vision Strategic to identified business drivers Credible, and Practical Attainable and Sustainable Scalable Flexible Easy to Communicate
Identify Key Stakeholders	Identify and prioritize current and future needs Link training and learning initiatives to key business strategies Ensure consistent design, development and delivery models Provide funding and services support Leverage supplier and customer learning requirements
Form a Governance Structure, Delivery and Funding Strategy	Develop a holistic perspective that embraces strategic, technological and organizational perspectives. Identify knowledge champions who clearly understand the role of learning in the transition of data and information to knowledge and ultimately to performance "wisdom". Implement systematic processes and frameworks for strategic learning matched to business drivers.
Identify Knowledge Requirements	Tie learning to business processes Tie learning to performance competencies Tie to task performance Tie to electronic tool sets
Determine a Framework around 3C's	Develop a knowledge sharing Culture Build around core performance Competencies Provide Contextual framework for work processes
Determine Knowledge Packaging Strategies	Identify tacit knowledge capturing strategies Identify explicit knowledge capturing strategies Determine instructional design approach to leverage both tacit and explicit knowledge Provide user access in performance support mode (EPSS)
Evaluate	Utilize CMI technology to monitor, track and evaluate use of knowledge management tools and systems.
Communicate	Communicate, communicate and communicate some more!